We provide a very high level of quality customer service that takes account of changing needs and expectations.

Our Commitment to You
Meeting your needs is important to us and we aim to achieve this by:

	Giving you the best possible service and providing helpful advice
	Treating everyone properly, fairly, impartially and with courtesy

Our Customers Values
Our Service is guided by our customer values:

	We care about our customers.
	We help our customers to define their requirements and we work with them to find solutions.
	We are responsive and flexible in meeting our customers’ needs.
	Our attitude towards our customers is courteous, friendly and attentive.

Contact by Telephone
If you telephone us we will

	Answer your telephone enquiries promptly and politely.
	Give our name and the name of the Organisation.
	Answer your calls within an overall average of 10 seconds.
	Answer your questions straight away. If we cannot do so, we promise to take your details and tell you when you can expect to hear from us again.
	Respond to all messages promptly