It’s not what you say, it’s how you say it

Soft skills are becoming increasingly important in today’s job market. Having the right technical skills for a job is no longer enough. Employers are looking for skills that can be transferred, skills that make people good team players, skills that help people to navigate the tricky world of human interaction. Those skills are what we call soft skills, a term that broadly covers the skills we need to interact with others effectively. Soft skills can make a huge difference to how people work together, how messages are communicated, how ideas are brought to life and ultimately how a business stays sustainable.

Soft Skills word cloud
Soft Skills

Soft skills include things like communication, teamwork, problem solving, creativity, leadership, conflict resolution and self-confidence.



Soft skills are the X-factor that we need to take us from being technically competent to great at our jobs.

Bedside manner
A doctor’s “Bedside Manner” is their Soft Skills at play

Soft skills questions will come up in interview through the likes of open questions such as “Tell me about a time you had to deal with a difficult customer” or “Give me an example of a time you resolved a work conflict”. The secret to answering these questions is in understanding the soft skill being explored and being able to give a relevant example of your skills in action.


National and International Education & Training policy is now focused on the development of transversal and soft skills from early in the education system re-affirming the importance of these skills into the future. Bearing all this in mind, we were delighted to see our colleagues in Waterford Area Partnership  have developed a suite of soft skills training programmes that they are running for FREE and are offering to all our clients.

If you think this training could help you or you want to find out more, please email or call 051 841740 and ask for Maria or Margaret 

Soft Skills Training
Soft Skills Training from WAP